Legal information
Access to and navigation on this website are subject to these General Terms and Conditions of Use, which are part of the General Sales Conditions of the online store www.ironbeastslifestyle.comand the Privacy Policy presented on the page named “Privacy Policy” provided by the commercial company IRONBEAST’S LIFE STYLE – UNIPESSOAL LDA VAT 518074838, headquartered at Rua Quinta de S.Romão lt26 1dt 2410-458 Leiria, Portugal, hereinafter referred to as IronBeasts, by reference to the registered trademark it owns.
Introduction
Sales made through the online store www.ironbeastslifestyle.com presuppose the acceptance, by the customer, of the General Sales Conditions established in compliance with applicable e-commerce legislation. However, IronBeasts reserves the right to change these General Sales Conditions without prior notice, committing to publish any changes on this website.
IronBeasts shall not be held responsible for any events arising from the unavailability of the site, regardless of its duration, and reserves the right to restrict access to certain areas of the site for technical reasons or to comply with legal obligations.
Object
The present General Terms and Conditions of Use aim to define the conditions of access to and navigation on the website by customers who wish to make purchases in the online store. The General Sales Conditions aim to regulate the operational terms of commercial transactions between IronBeasts and the Customer. The Privacy Policy aims to identify measures for protecting privacy regarding the processing of personal data and the free movement of such data concerning individuals, including personalised management tools for personal data provided by customers.
1 – General Sales Conditions
Ordering and Purchasing Process
Payment Deadline and Methods – After completing the ordering process in the customer’s personal account, the customer has a specified period, as indicated in the selected payment method, to proceed with payment. After this period expires, the order will be canceled.
1.1 – IronBeasts offers the following payment methods for purchases made in the online store:
Credit Card
The customer can pay by credit card and take advantage of the liquidity benefits and payment terms offered by their bank.
All transactions on our website are secure.
Is it safe to pay with my card online?
IronBeasts uses a sophisticated mechanism for detecting and preventing actions indicative of fraud. Through this solution, it is possible to verify the authenticity of payments made online, safeguarding the integrity and security of customer data, as well as their identification.
This security is enabled by SSL (Secure Socket Layer) technology, which encrypts communications between the customer’s computer and our server to prevent interception. Therefore, IronBeasts reserves the right to refuse payment for an order if a transaction is deemed unlawful. Any and all activities considered illegal will be promptly reported to the relevant authorities.
3D Secure: 3D Secure is a communication protocol developed to enhance the security of online payments and enable authentication of the credit card user with the issuing bank. When making a payment at an online store, a process is triggered to verify the validity of the card used. If valid, the security systems associated with the 3D Secure protocol verify the customer’s identity in real-time with the credit card issuer. The issuer validates the customer’s identity and informs the store system that the card used is legitimate.
The objective is to protect credit card holders by reducing the likelihood of fraudulent use of their cards and improving transaction performance. This protocol is used by Visa, known as “Verified by Visa,” and by Mastercard, known as “SecureCode.”
Multibanco
Payments via Multibanco can be made through the Multibanco ATM network or through your Homebanking service.
Upon completing your order, a Multibanco reference will be generated. The customer will receive this reference in the order confirmation email.
To make the payment at a Multibanco ATM, the customer needs to select the option “Payment of Services/Purchases” and enter the entity, reference, and corresponding amount.
Shipping
All orders completed and paid by Credit Card, Multibanco, or MB Way will be dispatched within a maximum of two (2) business days.
If we have any questions regarding the order (delivery address, payment confirmation, out-of-stock products, etc.), we will contact the customer through our Customer Support. The order will not be shipped until we receive a response to our message. If no response is received, we will cancel the order and refund the customer.
Upon payment confirmation, the customer will receive a confirmation email with the respective order invoice.
Orders are delivered from Monday to Friday, excluding local or national holidays, to the address provided by the customer during the ordering process.
The customer can receive the order wherever they prefer (except in P.O. boxes), from Monday to Friday. To do so, simply provide us with the address where you will be present between 9 AM and 7 PM. A delivery attempt will be made by a courier from the carrier.
NOTICE: It is not possible to choose a specific delivery time as it will depend on the route defined by the carrier for the courier on the day of delivery.
Providing an incorrect or incomplete delivery address may result in delays, failed delivery, or the package being returned to IronBeasts. Customers are responsible for ensuring that all delivery information provided during the checkout process is accurate and complete. Once an order has been processed or dispatched, it may no longer be possible to modify the delivery address or billing information.
If IronBeasts identifies an incorrect, incomplete, or potentially undeliverable address before dispatch, we may attempt to contact the customer using the contact details provided during the order process. If the customer cannot be reached or does not respond within a reasonable period, IronBeasts reserves the right to delay shipment until the required information is received or to cancel the order in accordance with these Terms and Conditions.
IronBeasts shall not be responsible for delivery failures resulting from incorrect or incomplete information provided by the customer or for the customer’s absence at the time of delivery. Any additional shipping, return, storage, customs, administrative, pickup, or redelivery costs arising from such circumstances shall be borne by the customer. If these costs are not paid, the package may be held, returned, abandoned, or otherwise handled in accordance with the carrier’s or customs authority’s procedures, and any refund or replacement shall be subject to the provisions set out in these Terms and Conditions.
Shipping Carrier
Orders will be shipped using one of the following carriers, depending on the destination and operational requirements:
Portugal and Spain
- Orders are generally shipped via CTT Express.
All Other Countries
- Orders are generally shipped via DHL Express.
- In certain cases, IronBeasts may use CTT Express or another equivalent carrier when operationally necessary.
IronBeasts reserves the right to select the most appropriate shipping carrier for each order based on destination, service availability, logistics, and operational requirements. Delivery times are estimates and may vary depending on the carrier, destination, customs procedures, public holidays, weather conditions, and other circumstances beyond IronBeasts’ reasonable control.
In the event that delivery cannot be completed due to an incorrect or incomplete address, the recipient’s absence, failure to collect the parcel, refusal to pay applicable customs duties or taxes, or any other circumstance attributable to the customer, any additional shipping, return, storage, customs, administrative, or redelivery costs shall be the sole responsibility of the customer.
If the customer cannot be reached by IronBeasts, the carrier, customs authorities, or local delivery services, or fails to provide any information or action required to complete the delivery or customs clearance process, the package may be returned to IronBeasts or, where permitted by applicable law or carrier procedures, abandoned, seized, or destroyed by the carrier or the relevant customs authority.
If the package is returned to IronBeasts, any return, storage, customs, administrative, or reshipping costs shall be borne by the customer. Reshipment will only be arranged after all applicable charges have been paid.
If the package is abandoned, seized, or destroyed due to the customer’s failure to provide the required information, pay applicable duties, taxes, fees, or other import charges, collect the package, or otherwise cooperate with the delivery or customs procedures, IronBeasts shall not be liable for the loss of the goods and will not refund the shipping costs, replace the products, or issue a refund for the order.
Delivery Times
Once the order has been dispatched, estimated delivery times are as follows:
Portugal Continental: up to 2 business days.
Madeira and Azores: up to 5 business days.
Spain: up to 2–5 business days.
European Union: up to 5–10 business days.
Rest of the world: delivery times may vary depending on the destination, carrier, customs procedures, and local delivery services.
Customs Duties, Taxes, and Import Fees
All international orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are not included in the product price or shipping cost.
The customer is solely responsible for paying any applicable customs duties, taxes, import fees, and any other charges required by the destination country. IronBeasts has no control over these charges and cannot predict their amount. Customs policies vary between countries; therefore, customers are encouraged to contact their local customs office for further information.
Failure to pay any required customs duties, taxes, fees, or other import charges may result in delays, the package being held by customs, returned to IronBeasts, or, where permitted by applicable law or customs procedures, abandoned, seized, or destroyed.
If the package is returned to IronBeasts, any return shipping, customs, administrative, storage, or reshipping costs shall be borne by the customer.
If the package is abandoned, seized, or destroyed due to the customer’s failure to comply with customs requirements or to provide the required information or payments, IronBeasts shall not be liable for the loss of the goods and will not refund the shipping costs, replace the products, or issue a refund for the order.
Shipping Costs
Shipping costs are automatically calculated by our system.
Shipping costs are automatically updated as the customer adds items to the shopping cart.
Free shipping on orders over 80€ for Portugal. Does not apply to islands (Azores and Madeira).
Free shipping on orders over 100€ for Spain.
Refund of Shipping Costs
If the reason for returning the order is the responsibility of IronBeasts, we will refund the respective shipping costs (e.g., defective products or items different from those actually ordered).
For the refund to be processed, regardless of the payment method, the customer will need to provide their bank details.
The customer can choose between a bank refund or a refund coupon that can be used on a future order. The coupon will be valid for 12 months from the date of its creation. After this period, no refunds will be issued.
If the reason for the failed delivery and return of the order is the responsibility of the carrier, regardless of the chosen payment method, the customer should contact IronBeasts so that we can resolve the situation with the carrier.
Right of Withdrawal
If you are a consumer, you have the right to withdraw from your purchase within 15 days without giving any reason.
The withdrawal period expires 15 days after the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the goods. Where your order consists of several items delivered separately, the period runs from the day you receive the last item. You may also exercise this right at any time after placing your order, before the goods have been delivered to you.
How to withdraw. To exercise this right, you must inform us of your decision by an unequivocal statement. The easiest way is through the Withdrawal Request page on our website, where you can submit your request in two steps and receive immediate confirmation by email. You may also contact us at orders@ironbeastslifestyle.com. To meet the deadline, it is enough that you send your communication before the withdrawal period expires.
Returns and Exchanges
Returns and exchanges are governed by our Returns & Exchanges Policy, which forms an integral part of these Terms and Conditions. By placing an order, the customer acknowledges that they have read and accepted the Returns & Exchanges Policy available on our website.
Right to Cancel and Refund
IronBeasts reserves the right to cancel and fully refund any order in the event of an error, including but not limited to, pricing mistakes, inaccuracies in product descriptions, or other issues that may arise from IronBeasts’ side. Additionally, IronBeasts reserves the right to cancel and fully refund any order if an error is made by the client, including but not limited to incorrect order details, mistaken quantities, or other related issues. In such cases, IronBeasts will notify the client as soon as the error is identified, and the refund will be processed promptly.
1.3 Product Information
We strictly follow all necessary procedures to ensure that all details, descriptions, and prices of the products displayed on the website are correct. However, there may be situations where the product information, including prices and promotions, has not been accurately published. In such cases, IronBeasts reserves the right not to process orders containing these products. If the customer places an order for these products, the Customer Support team will contact them and inform them of the inability to proceed with the order.
Orders may also not be shipped for other reasons, such as:
- product out of stock;
- inability to obtain payment authorization;
- order considered fraudulent.
All products, campaigns, promotions, and offers are limited to available physical stock and/or the units stipulated for the campaign.
Regardless of the payment method, if an order contains a product that is no longer in physical stock, it will be removed from the order. After contacting the customer and receiving confirmation, the remaining products will be shipped.
The refund can be processed either through bank transfer or in the form of a refund coupon, which is valid for 12 months from the date of issuance. After this period, no further refunds will be issued.
IronBeasts reserves the right to modify prices without prior notice.
Payments are always processed in euros, even when prices are displayed in other currencies. Some banks may charge currency exchange fees. IronBeasts is completely unrelated to this matter and does not assume any responsibility for it.
1.4 Promotional Codes
The available promotional codes cannot be combined with other promotional codes.
All promotional codes sent automatically via email cannot be combined with products on sale, other promotional codes, or with the offer of free shipping on orders over 80€.
During major discount campaigns (for example, 50% off site-wide promotions), promotional codes (such as those from influencers or email) are not valid.
1.5 Suggestions and Complaints
Customer feedback is highly valuable to us as it allows us to improve the services we provide. Therefore, if for any reason our customers are not satisfied or have any suggestions, we kindly ask them to take a few minutes to report any issues, preferably by sending a message to our Customer Support service.
If the complaint is related to a specific order, customers have 30 days from the receipt of the order to contact Customer Support, reporting the issue detected.
If the customer has received a defective or damaged product, or if the received product is different from what was ordered, they will need to attach some photographs clearly showing both the issue detected and the condition of the box in which the order was delivered.
The customer should also keep in their possession, until further notice from Customer Support, both the defective, damaged, or incorrect product and its respective packaging box.